Delivery Policy
Introduction
Welcome to Baituti Home, your go-to destination for premium furniture and home accessories. We are committed to delivering your orders in the most efficient and timely manner. Below is our shipping and delivery policy.
Baituti Home Online Shopping Delivery Information:
Shipping Locations
· Within the UAE: We offer shipping across all locations within the United Arab Emirates.
· Other locations: Available upon request, please get in touch with us (Baituti home email id)
Shipping and Installation Charges
· Within the UAE: Free delivery and Installation
· Other locations: Charges might apply based on the region.
Delivery Time
· Within the UAE: stock items delivery takes 48-72 hours from the time of order confirmation, based on stock availability.
Furniture delivery on an order basis, depends on configuration and finish options.
Order Tracking
The order will be processed immediately after you complete the purchase with us. Our team will contact you once your order ready to dispatch.
Delivery Reschedule
If you request to postpone a scheduled delivery or if your representative is not available to receive the item, the shipment gets rescheduled to the next available date. The details will be shared with you in advance for reference.
Delay in Delivery
At Baituti Home, we strive to provide the best experience and try to deliver all your items on time. However, during exceptional circumstances, your delivery slot time may vary due to factors beyond our control, for which you will be notified in advance.
Accessible Area
To ensure smooth delivery by our service team, we request that the location and the passage to the receiving area for the products are easily accessible, clear, and ready to accommodate. Our team will not dismantle or shift the items on site. Any access permit or gate pass shall be arranged by the client.
Returns and Exchanges
Please refer to our Returns and Exchange Policy for information on how to return or exchange items.
Damage Product
We want to assure you that our manufacturing team implements stringent quality control measures to ensure that the product meets our high standards before it reaches you.
However, we kindly request you to perform a thorough inspection of the product for any damages as soon as it is delivered. Please check for the following items upon delivery:
Examine all external surfaces of the product carefully.
Please decide in advance on the precise location in your home where you would like to place the product. Once our delivery team has left your location, we can only address manufacturing defects and fair usage breakages. If you receive a damaged product, kindly bring it to the immediate attention of the delivery personnel.
If you notice any issues later, we kindly request you to take send an email to (Baituti email id)
Once we receive your request, our team will assess the damage and respond within 2 business days. Depending on the extent of the damage, we will either arrange for a repair or provide you with a replacement.
Contact Us
For any queries or concerns related to shipping and delivery, please contact our customer service at 043466932.
Changes to this Policy
We reserve the right to update or modify this policy at any time without prior notice.
Thank you for shopping with Baituti Home. We look forward to furnishing your space with elegance and luxury.